Eyeing the ID
Access to Identification as a Barrier to Banking and other Social Determinants of Health
A collaboration with
This study aimed to fill the knowledge gaps surrounding the significance of identification as a barrier to financial inclusion and other social determinants of health by providing an in-depth analysis of the experience of consumers and service providers in navigating barriers, and the potential solutions to address these challenges.
Information was gathered through multiple outlets, including:
A literature review
A regulatory review
Surveys and interviews with consumers who experience barriers firsthand
Surveys and interviews with industry professionals who encounter underbanked clients
Consumers were asked about their financial attitudes and behaviors, their experiences with ID, and their perceptions of potential solutions. Industry professionals were asked about their experience helping clients navigate services and their perceptions of potential solutions.
Select results are highlighted below.