This study aimed to fill the knowledge gaps surrounding the significance of identification as a barrier to financial inclusion and other social determinants of health by providing an in-depth analysis of the experience of consumers and service providers in navigating barriers, and the potential solutions to address these challenges.

 

Information was gathered through multiple outlets, including:

• A literature review

• A regulatory review

• Surveys and interviews with consumers who experience barriers firsthand

• Surveys and interviews with industry professionals who encounter underbanked clients

 

Consumers were asked about their financial attitudes and behaviors, their experiences with ID, and their perceptions of potential solutions. Industry professionals were asked about their experience helping clients navigate services and their perceptions of potential solutions.

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Select results are highlighted below.